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Refund and Cancellation Policy

Refund and Cancellation Policy:

Overview

At Archers Contact Solutions, we are committed to providing high-quality virtual assistant services that meet our clients’ expectations. To ensure transparency, we have outlined our Refund and Cancellation Policy below.

 

Service Cancellations
Before Service Commencement

Clients may cancel their service agreement up to 48 hours before the agreed start date for a full refund. Cancellations must be submitted in writing to our contact form.

 

After Service Has Started

Once services have begun, cancellations are subject to the terms of your service agreement or subscription. Typically:

Hourly or project-based services: You will be billed only for work completed up to the cancellation date.

Monthly retainers or subscription plans: A minimum 7-day notice is required to cancel upcoming billing cycles. No refunds are issued for the current billing period once service has started.

 

Refunds

Refunds are only issued under the following conditions:

If service delivery fails to meet clearly outlined expectations and agreed deliverables, and no reasonable solution or compensation has been accepted.

If a duplicate payment was made in error.

Please note: Refunds will not be granted for change of mind, dissatisfaction due to unclear instructions, or unused hours (unless specified in your agreement).

 

Late or Missing Refunds

If a refund has been approved but not received:

Check your payment account or statement.

Contact your payment provider or bank, as processing times may vary.

If you still have not received your refund, contact us at sales@archerscontactsolutions.com.

Refunds, once approved, are processed within 7–10 business days.

 

Modifications or Pausing Services

We understand that client needs can change. If you wish to pause or reschedule services, please notify us at least 3 business days in advance, and we will do our best to accommodate your request.

 

Contact Us

If you have any questions about this policy, feel free to reach out:

📧 Email: sales@archerscontactsolutions.com

📞 Phone: +1 973 368 7726

Ready to Hire a Virtual Assistant Who Truly Works for Your Business?

Finding the right virtual assistant shouldn’t feel like trial and error. At Archers Contact Solutions, we make the process simple, reliable, and results-driven. As a New Jersey–based virtual assistant company, we specialize in providing office-based virtual assistants from the Philippines who deliver the consistency, communication, and professionalism your business deserves.
Unlike freelancers who often work in isolation, our VAs operate from a managed office environment with full supervision, stable infrastructure, and dedicated team support. This ensures every task — from administrative work to customer service and bookkeeping — is handled efficiently and on time.
We go beyond matching skills; we match personalities, work styles, and business goals to guarantee long-term compatibility. Each Archers VA is handpicked, trained, and equipped to integrate seamlessly into your workflow, allowing you to delegate with confidence and focus on what matters most — growing your business.
Whether you’re a small business owner or a growing company looking for dependable remote staff, Archers Contact Solutions offers the perfect blend of local accountability and global talent. Partner with a virtual assistant agency in New Jersey that truly understands what it takes to build lasting business support.
👉 Book your free discovery call today — and meet the VA who actually works for your business.

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Get Started Form (For Clients)
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About

Founded by a seasoned business coach, Archers Contact Solutions provides outsourced services to drive business growth. Our skilled remote team excels in sales, lead generation, social media marketing, and administration. With a commitment to quality, we deliver exceptional customer service, impactful social media campaigns, and proactive virtual support. Experience the difference with Archers Contact Solutions today.

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